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Spa Manager - Luxury Hotel Spa
Full-Time | Permanent
Location: Suffolk
Competitive Salary + Bonus + Excellent Benefits
Newly refurbished Luxury Hotel Spa
We are recruiting for a passionate and commercially driven Spa Manager to join a beautiful countryside hotel in Suffolk, following an extensive refurbishment and exciting relaunch. This is a fantastic opportunity to shape the future of the spa operation, build a high-performing team and deliver exceptional experiences for guests.
The hotel offers a relaxed, welcoming environment for guests, families and four-legged friends, creating memorable stays within a stunning countryside setting.
The Role
As Spa Manager, you will take ownership of the day-to-day spa operation, ensuring exceptional standards across guest experience, treatments, team performance and commercial success.
This is a hands-on leadership role for someone who enjoys balancing operational management with being visible and engaged with both the team and guests. You will be responsible for driving revenue, increasing membership opportunities, developing the team and ensuring the spa delivers outstanding service at every touchpoint.
This is a permanent position working 40 hours per week, with flexibility required to work weekends.
What's on Offer?
- Competitive salary plus bonus opportunity.
- Excellent training and career development opportunities.
- Birthday day off.
- Employee wellbeing support including GP access, mental health support and physiotherapy.
- Cycle to Work scheme.
- Life assurance.
- Enhanced maternity and paternity benefits.
- Paid volunteering day each year.
- Employee discount platform.
- Discounts across hotel stays, food, beverage and spa experiences.
- Great discounts for friends and family.
Key Responsibilities
Spa Operations & Leadership
- Lead and inspire the spa team, creating a positive and engaging working environment.
- Manage the daily operation of the spa, ensuring smooth delivery of treatments and guest services.
- Oversee rotas, staffing levels, recruitment and team development.
- Maintain excellent standards of cleanliness, health & safety and compliance.
- Manage stock control, ordering and operational costs.
Commercial Performance
- Take ownership of spa revenue performance, budgets and commercial targets.
- Drive membership growth, treatment bookings, retail sales and guest retention.
- Identify opportunities to increase revenue through promotions, packages and guest engagement.
- Use strong product knowledge to maximise treatment and retail recommendations.
Guest Experience
- Ensure every guest receives a warm, professional and personalised experience.
- Build strong relationships with guests and encourage repeat visits.
- Handle feedback and complaints confidently, resolving issues promptly.
Treatment Delivery
- Support the treatment team by carrying out treatments when required.
- Maintain excellent treatment standards and support ongoing training and development.
- Confidently advise guests on suitable treatments and products.
About You
To be successful in this role, you will have:
- Previous experience managing a spa within a luxury hotel or destination spa environment.
- Strong commercial awareness with experience driving revenue, memberships, retail and guest loyalty.
- Excellent operational and organisational skills.
- Proven leadership experience with the ability to motivate and develop a team.
- A recognised spa qualification such as NVQ Level 3, ITEC, CIBTAC, CIDESCO or equivalent.
- Strong knowledge of beauty treatments and massage.
- Elemis experience is highly desirable, although training will be provided.
- A genuine passion for wellness and delivering exceptional guest experiences.
Additional Information
Due to the location of the hotel, access to your own transport is necessary.
As the hotel welcomes families, a DBS check will be required as part of the recruitment process.